Question 1

Does Convic provide WhatsApp API access?

Accepted Answer

Yes. Convic provides WhatsApp Business API access that allows businesses to integrate WhatsApp messaging into websites, mobile applications, CRM systems, ERP platforms, and custom business software.

Question 2

What is WhatsApp API?

Accepted Answer

WhatsApp Business API enables businesses to communicate with customers at scale, automate messaging, send notifications, manage conversations, and integrate WhatsApp into business applications.

Question 3

Can I integrate Convic with my existing application?

Accepted Answer

Yes. Convic provides API integration capabilities that allow businesses to connect existing web applications, mobile apps, CRM systems, ERP software, and internal platforms with WhatsApp.

Question 4

Can developers use Convic APIs?

Accepted Answer

Yes. Developers can use Convic APIs to send messages, receive messages, automate workflows, trigger notifications, manage contacts, and integrate WhatsApp communication into custom applications.

Question 5

Can I integrate WhatsApp API with my website?

Accepted Answer

Yes. Businesses can integrate Convic and WhatsApp API with websites to generate leads, automate customer communication, and improve customer engagement.

Question 6

Can I integrate WhatsApp API with my mobile application?

Accepted Answer

Yes. Convic APIs can be integrated into Android, iOS, and cross-platform mobile applications to enable WhatsApp messaging functionality.

Question 7

Does Convic support webhook integrations?

Accepted Answer

Yes. Convic supports webhooks that provide real-time updates for incoming messages, delivery status, read receipts, customer interactions, and automation workflows.

Question 8

Can Convic send automated notifications?

Accepted Answer

Yes. Convic can send automated notifications including order confirmations, payment reminders, appointment alerts, shipping updates, and customer service messages.

Question 9

Can Convic send OTP messages through WhatsApp?

Accepted Answer

Yes. Businesses can use approved WhatsApp templates through Convic to send authentication and OTP messages to customers.

Question 10

Does Convic offer a free trial?

Accepted Answer

Yes. Convic offers a 15-day free trial that allows businesses to evaluate WhatsApp CRM, automation, campaigns, shared inbox features, and API capabilities.

Question 11

Can multiple users access Convic?

Accepted Answer

Yes. Convic supports multi-user access and allows teams to collaborate through a shared WhatsApp inbox.

Question 12

How many users can access Convic?

Accepted Answer

Convic supports up to 5 user logins, enabling sales teams, support teams, and administrators to work together efficiently.

Question 13

Can I import contacts into Convic?

Accepted Answer

Yes. Convic supports bulk contact import, allowing businesses to upload and organize customer contact lists quickly.

Question 14

Can I export contacts from Convic?

Accepted Answer

Yes. Businesses can export contacts and customer data from Convic whenever required.

Question 15

Can I send bulk WhatsApp messages?

Accepted Answer

Yes. Convic supports WhatsApp broadcasts and bulk messaging using approved WhatsApp Business API templates.

Question 16

Does Convic support WhatsApp broadcasting?

Accepted Answer

Yes. Businesses can send broadcasts to customer segments, run campaigns, and manage large-scale communication through Convic.

Question 17

Does Convic support WhatsApp templates?

Accepted Answer

Yes. Convic supports utility templates, authentication templates, and marketing templates approved through WhatsApp Business API.

Question 18

What are WhatsApp utility templates?

Accepted Answer

Utility templates are WhatsApp messages used for transactional communication such as order updates, payment confirmations, appointment reminders, and shipping notifications.

Question 19

What are WhatsApp marketing templates?

Accepted Answer

Marketing templates are used to send promotional offers, product announcements, campaigns, customer engagement messages, and sales communications.

Question 20

Does Convic support WhatsApp Catalogs?

Accepted Answer

Yes. Convic supports WhatsApp Catalogs, allowing businesses to showcase products and services directly inside WhatsApp conversations.

Question 21

What is a WhatsApp Catalog?

Accepted Answer

A WhatsApp Catalog allows businesses to display products, images, descriptions, and pricing information directly within WhatsApp.

Question 22

Why is a WhatsApp Display Name important?

Accepted Answer

An approved WhatsApp Display Name helps customers identify your business, improves trust, increases response rates, and provides a more professional customer experience.

Question 23

Does Convic include staff management features?

Accepted Answer

Yes. Convic includes staff management features such as user roles, permissions, chat assignment, team collaboration, and performance tracking.

Question 24

Can Convic track team performance?

Accepted Answer

Yes. Convic provides analytics and reporting tools that help businesses monitor team productivity, response times, and customer engagement.

Question 25

Can Convic integrate with CRM and ERP software?

Accepted Answer

Yes. Convic APIs can integrate with CRM systems, ERP platforms, e-commerce software, booking systems, healthcare platforms, educational portals, and custom business applications.

Question 26

What is Convic?

Accepted Answer

Convic is a WhatsApp CRM and WhatsApp Business API platform that helps businesses manage conversations, generate leads, automate customer communication, run campaigns, and improve customer engagement.

Question 27

What is a WhatsApp CRM?

Accepted Answer

A WhatsApp CRM helps businesses manage customer conversations, leads, sales pipelines, support requests, and customer relationships directly through WhatsApp.

Question 28

Does Convic support WhatsApp Business API?

Accepted Answer

Yes. Convic supports WhatsApp Business API integration, allowing businesses to communicate with customers at scale, automate workflows, send template messages, and manage conversations efficiently.

Question 29

Can multiple agents use the same WhatsApp number?

Accepted Answer

Yes. Convic provides a shared team inbox that allows multiple agents to collaborate, assign conversations, and manage customers from a single WhatsApp Business number.

Question 30

What is a WhatsApp Shared Inbox?

Accepted Answer

A WhatsApp Shared Inbox allows multiple team members to access and manage customer conversations from one WhatsApp number while maintaining collaboration and accountability.

Question 31

Can Convic automate customer conversations?

Accepted Answer

Yes. Convic offers workflow automation, chatbot capabilities, AI-powered responses, lead qualification, automated follow-ups, and customer engagement automation.

Question 32

What are Click to WhatsApp Ads?

Accepted Answer

Click to WhatsApp Ads allow customers to start a WhatsApp conversation directly from Facebook and Instagram advertisements. Convic helps capture, assign, and convert these leads.

Question 33

Does Convic support Click to WhatsApp Ads?

Accepted Answer

Yes. Convic helps businesses manage and automate lead generation workflows from Click to WhatsApp Ads.

Question 34

Can I send WhatsApp campaigns using Convic?

Accepted Answer

Yes. Convic allows businesses to send WhatsApp campaigns, broadcasts, notifications, promotional messages, and customer engagement campaigns.

Question 35

Does Convic provide analytics and reporting?

Accepted Answer

Yes. Convic includes analytics dashboards for monitoring conversations, campaign performance, customer engagement, team productivity, and lead conversion.

Question 36

Can Convic be used by sales teams?

Accepted Answer

Yes. Convic helps sales teams manage leads, automate follow-ups, track customer interactions, and improve conversion rates through WhatsApp.

Question 37

Can Convic be used for customer support?

Accepted Answer

Yes. Convic provides a WhatsApp helpdesk, shared inbox, conversation assignment, customer history, and collaboration tools for support teams.

Question 38

Does Convic support AI-powered customer automation?

Accepted Answer

Yes. Convic includes AI-powered automation tools that help businesses respond faster, automate repetitive tasks, qualify leads, and improve customer experiences.

Question 39

Who develops Convic?

Accepted Answer

Convic is designed, developed, and managed by Softgrid Technologies, a company focused on customer communication platforms, business automation, and WhatsApp solutions.

Question 40

Is Convic suitable for small and large businesses?

Accepted Answer

Yes. Convic is suitable for startups, small businesses, enterprises, agencies, sales teams, and customer support teams looking to scale customer communication through WhatsApp.

Frequently Asked Questions